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RETURN AND REFUND POLICY
Effective Date: June 18, 2026
Company Name: OzForgePeps
Contact Email: support@ozforgepeps.com
Physical Address: P.O Box 108 Floreat WA, 109 Australia
1. General Return Principles
Due to the highly sensitive scientific nature of laboratory research chemicals and peptides, maintaining strict quality control and safety parameters is paramount. Consequently, our return policies differ significantly from standard consumer retail websites. We do not accept returns for products simply due to a change of mind or user error.
2. Ineligible (Non-Returnable, Non-Refundable) Items
Except as expressly outlined in Section 3 of this policy, all products sold by OzForgePeps are strictly non-returnable and non-refundable.
Temperature and Contamination Risks: Once a research chemical or peptide leaves our climate-controlled environment, its structural integrity cannot be verified. To ensure laboratory safety and prevent cross-contamination risks, we cannot accept returns of opened, unsealed, handled, or utilized vials, bottles, or research containers.
Compliance Exclusions: Any order canceled or confiscated due to a Customer’s violation of local import laws, misuse of products, or suspected human/animal administration is entirely ineligible for a return, refund, or exchange.
3. Eligible Situations for Refunds or Replacements
We will issue a refund, store credit, or product replacement only under the following highly specific circumstances:
A. Shipping Errors by the Company
If you receive an item that does not match your original order invoice (incorrect sequence, incorrect quantity, or different compound variant), we will correct the error. You must notify us within [7 days] of receipt. Do not open or alter the tamper-evident seals of the incorrectly shipped items.
B. Damaged or Defective Items
If a product arrives physically damaged during transit (shattered glass vials or broken vacuum seals), it will be eligible for a replacement or store credit. You must report this issue to our support email within [48 hours] of carrier delivery and provide:
Your order number.
High-resolution photos of the unopened, damaged product and the exterior shipping box.
4. Refund Process and Timeline
Once your claim is submitted with the required documentation, our compliance team will review the case within [3–5] business days.
Approval: If your request is approved under Section 3, a replacement shipment will be prioritized, or a refund will be processed.
Crediting: Approved refunds will be applied directly back to the original method of payment utilized during checkout. Please note that banks and credit card issuers may take an additional [Insert Number, e.g., 5–10] business days to post the transaction back to your account.
5. Return Freight and Chargebacks
Authorized Return Shipping: In the rare event that our compliance team requests the physical return of an un-tampered item, we will issue a prepaid shipping label. Do not ship items back to our corporate or facility addresses without explicit, written Return Merchandise Authorization (RMA) from our support team. Unsolicited returns will be destroyed immediately and will not be credited.
Chargeback Abuse: Initiating a fraudulent chargeback or disputing a legitimate charge for products received, customs delays, or unapproved returns constitutes a breach of our Terms and Conditions. We will aggressively contest chargebacks with financial institutions by providing full account logs, shipping verifications, and signed legal disclosures. Accounts associated with chargeback disputes will be blacklisted permanently.
